Good facilities and helpful, knowledgeable staff.
Very well looked after
Good overall service
Friendly helpful staff
Repair was completed to my satisfaction including courtesy car for the duration of the repair
Perfect kept me updated and provided assistance when needed
Charlotte, the sales executive was professional, friendly and we'll informed. Ordering was straight forward. Delivery was prompt and collection was trouble free.
Seen on time and asked if car could be picked up at a certain time and Lauren arranged this for me.
Again, great assistance from Natalie. She explained everything I needed to know before driving off
I could not have asked for anything better.
Well trained professionals
They didn't rush or push me into making a decision. They discussed all the different options and the pros and cons of each. They kept me updated with weekly progress reports during the whole waiting time. Loved the unveiling of the vehicle!
Exceptional performance by a team of great friendly staff.
The delivery was delayed due to covid but the dealership kept me informed
Charlotte Louise Huntington was the person I dealt with and I found her customer service etc excellent.
Excellent staff in all departments, service desk and the mechanics doing the service work.
Service was organised to fit in with looking after my disabled child and my work commitments - after the service car was cleaned and I have had no concerns about my car at all - I am totally confident in the service my car has had.
Almost all issues were addressed
Car delivered to door due to unforeseen circumstances on my behalf. Good communication with Christian throughout.
Great work by Natalee and Ellie. I was completely satisfied with the hand over.
The team at Vertu Durham are positive, professional, punctual and polite. What more could you ask for from a dealership.
Helpful reception , efficient friendly service desk, work completed in good time, appreciate video footage
I was kept informed about my minis progress.
I am always happy with the stand àrd of service given.
Straightforward, kept well informed
Good service , good communication and loved video
Pleasant experience professional knowledgeable staff
My car was collected and delivered back to me within the time parameters I was given. The video supplied was helpful and informative.