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Customer Reviews.

service

5

the staff were very courteous and I would like to Thank them

29 March 2021

service

5

Despite suffering a breakdown, the service provided by Vertu Mini Durham was outstanding. The work by the engineers was first class and the service provided by Andrea in Service Reception was similarly OUTSTANDING!!

24 March 2021

service

4

Would have put completely satisfied but no valet done on car - only washed

23 March 2021

sales

5

Professional and personable throughout. I understand the experience has changed dramatically due to Covid and I was very wary at first however the process was seamless and Natalie was honest and reassuring throughout.

23 March 2021

service

5

no problems

21 March 2021

sales

5

Excellent

21 March 2021

service

5

As above

20 March 2021

service

5

will always use mini durham when buying a car

20 March 2021

sales

5

Same as above, brilliant and very friendly.

20 March 2021

sales

5

Good customer service

19 March 2021

sales

5

Having bought countless minis over the years I have to say the total experience from Durham mini ticked all the boxes , many thanks

18 March 2021

service

5

Listened to my concerns about my mini, rectified the problem, polite, timely service

17 March 2021

sales

5

Excellent

16 March 2021

sales

5

Great customer service - not pushy at all.

15 March 2021

sales

5

Stefan and Ellie absolutely outstanding kept in touch allowing me time to think and time to make the decision to buy a new mini

12 March 2021

service

5

Excellent organistion and communication especially from Andrea

12 March 2021

service

5

Andrea in mini service is excellent, timings were good, clear information provided re the service

10 March 2021

service

4

very professional

09 March 2021

sales

5

Everything just as it should be - no hiccups

09 March 2021

service

5

Easy to book, easy to drop car off and collect. They were open about time car might be ready and rang me to let me know when it was.

09 March 2021

service

4

Given current Covid concerns, I was very satisfied with the measures in place at the garage to minimise contact/ keep things clean.

09 March 2021

service

5

Everything was done as I asked and MINI kept in contact with me throughout the day.

08 March 2021

service

5

It was so easy to arrange!......they collected the car at my home and brought it back afterwards! I got a video report of the checks done and they advised of work which needs to be carried out over the next few months!

07 March 2021

sales

5

Again we felt Christian and the team at Vertu Mini Durham were fantastic and so helpful

01 March 2021

service

5

I received regular updates whilst my car was being checked, car cleaned inside and out and delivered to my home. Amazing experience.

28 February 2021

service

5

All good however I think the courtesy car xs is expensive @ £20

22 February 2021

service

4

Friendly and knowledgeable staff

22 February 2021

sales

5

Everything was demonstrated very well. Very safe.

16 February 2021

service

5

.

15 February 2021

service

5

Very happy with the service given

14 February 2021

service

5

Everything explained simply. Car was dealt with professionally.

10 February 2021

sales

5

Charlotte and Ellie went above and beyond. Always kept me updated, were really honest and even arranged a courtesy car until my new one arrived.

10 February 2021

sales

4.5

Everything was great but delivery date did change a few times

10 February 2021

service

5

Brilliant customer service Quick and easy to book Fab payment plans

10 February 2021

service

5

Andrea at DURHAM always helped me

08 February 2021

service

5

Staff were extremely helpful and accommodating

08 February 2021

service

5

Issue resolved in a timely and professional manner.

07 February 2021

service

5

Friendly efficient staff

07 February 2021

service

5

No fuss kept me informed

07 February 2021

service

3.5

Efficient service & very helpful, however I did wait 3 days for car to be repaired. I do acknowledge they dropped my car off at home & im very grateful.

01 February 2021

service

5

Everybody friendly. Very efficient. Well organised to cope with the current pandemic problem which gives the customer confidence.

30 January 2021

service

5

Everything was done in a satisfactory time frame.

28 January 2021

service

5

They never try to pressure you into doing extra work if not needed immediate attention.

25 January 2021

service

5

Easy to arrange. Everything done to time.

24 January 2021

service

5

Was a quick check and peace of mind was achieved

24 January 2021

service

5

Lovely lady on the desk.

24 January 2021

sales

5

Communication was good

19 January 2021

service

5

All completed as promised and on new years eve as well

11 January 2021

service

5

as above. Needed new rear brake pads, they appraised me of this, informed me of the cost and asked if I wanted them to replace them while I was there. The told me how much longer it would take. I agreed and it was sorted as they said.