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Customer Reviews.

sales

5

It has been a pleasurably experience from entering the showroom for the first time to collecting our new car. A minor issue discovered within a day of collection was resolved very quickly.

10 January 2022

service

5

Job was done quickly and efficiently with no hidden costs.

10 January 2022

service

5

Did what I wanted in the time said and under budget

09 January 2022

sales

5

Natalee one of your sales team from Mini Durham was amazing really looked after me and made me feel comfortable kept me up to date every week really went the extra mile for me extremely happy with the whole experience Mini provide Thank you

08 January 2022

sales

5

sales staff in particular charlotte very helpful and kept me informed of delivery issues

05 January 2022

sales

5

Natalee made everything go very smoothly

04 January 2022

sales

5

Salesperson was so helpful and knowledgeable and made the whole experience so stress free

03 January 2022

sales

5

Natalee has been very helpful and had kept me up to date at all times

01 January 2022

sales

5

Natalee went through everything with me, showed me around the car and set everything up, took the time to answer any questions I had, I got to unveil my car with the cloth, that was a great touch. Overall I'm so happy with my experience

31 December 2021

service

4

Easy to make date and get courtesy car

29 December 2021

sales

5

Loved the big reveal on pick up day with Natalee

29 December 2021

service

5

The staff were very helpful and my car was ready at the time agreed

29 December 2021

service

5

Loan car provided - video sent- vehicle Ready at a time we requested. Communication excellent

28 December 2021

service

5

Collection & delivery was prompt. Vehicle health check was thorough & the query regarding the air conditioning was dealt with fairly & efficiently. Car was returned in a good state after valeting.

27 December 2021

sales

5

Always felt welcome friendly atmosphere.

27 December 2021

sales

5

Sales lady very helpfull

27 December 2021

sales

5

Adam Gregory was very helpful and responsive

27 December 2021

sales

5

Was kept up to date throughout the process

24 December 2021

service

5

Passed my car!

22 December 2021

service

3.5

Service time is so quick

22 December 2021

service

5

Always easy to contact via phone or email with a positive professional attitude

21 December 2021

sales

5

Natalie was very helpfull to decide which model to chose

19 December 2021

service

4

Service was quick

19 December 2021

sales

5

Perfect timing.

14 December 2021

sales

5

They were very helpful and I was kept updated

12 December 2021

sales

5

Experienced sales personnel taking me through every step with no pressure

11 December 2021

service

5

Kept informed and able to drop off and pick up when I could.. also complimentary wash and services provided and taken.

11 December 2021

service

5

Trust the team at this dealership implicitly. If my Mini is the problem, they are the solution!

10 December 2021

sales

5

I have been buying my cars through Cooper Mini (now Vertu Mini) in Durham for the last 11 years. I have always been absolutely delighted with the service I have received. Staff members are always friendly, helpful and professional.

08 December 2021

sales

5

Allowed time to discuss and make decisions without pressure Good at responding to email queries

06 December 2021

sales

5

No issues, happy with service

05 December 2021

service

5

V good reliable

04 December 2021

sales

4

Kept up to date about progress of order. All questions answered promptly.

03 December 2021

sales

5

There was one issue with the car but this was sorted swiftly and professionally by the staff at mini and still arranged a great delivery of the car.

03 December 2021

service

5

All good.

01 December 2021

service

5

An excellent Mini garage.

29 November 2021

service

5

I have always found the service staff to be friendly, helpful, professional and accommodating

28 November 2021

service

5

Service completed efficiently

21 November 2021

sales

5

Nothing was a bother to the staff who looked after me.

21 November 2021

service

5

You are always told in advance what is needed

21 November 2021

service

5

Quick and friendly,

19 November 2021

service

5

Kept up to date with service details

18 November 2021

service

5

Great service no hassle

16 November 2021

service

5

Work carried out efficiently

12 November 2021

sales

5

I was informed all the way through the process of what to expect. I felt Natelee was super friendly & made the purchase very easy. She was super reliable, and easy to contact. We had delays on oue to microchip shortages & this was dealt with well.

12 November 2021

service

5

The showroom is a very comfortable place to wait - warm, modern. The staff were very welcoming and well informed. They kept me updated on the progress of my car and I was sent a video of the servicing.

07 November 2021

sales

5

Once again excellent service, Natalee talked us through everything

02 November 2021

service

5

Easy to book, friendly and efficient staff, quick turnaround.

02 November 2021

sales

5

Timeline was outlined. Natalee kept me up to date. I never felt pressured but given all the necessary information.

02 November 2021

service

5

Mechanic took time to explain the problem and why. Alongside excellent customer service from front desk. Issue resolved quickly.