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Customer Reviews.

service

5

Excellent service as expected

10 June 2021

sales

5

Didn't feel pressured by sales lady

09 June 2021

service

5

Friendly staff, service carried out within allotted time

07 June 2021

service

4

Andrea is always very helpful

06 June 2021

service

5

The service representative went above and beyond to ensure that I was fully aware of what had happened when my mini was at another dealership. She was friendly and transparent which made a refreshing change . Definitely great customer service.

06 June 2021

service

5

Good service

05 June 2021

service

5

Car service and warranty claim completed promptly with zero quibble. Resolution of warranty issue in particular was exemplary customer service.

05 June 2021

service

5

professional service, friendly service

03 June 2021

service

5

Friendly and efficient people who are genuinely interested and love Minis

02 June 2021

service

5

Thorough examination and good delivery and collection service.

01 June 2021

service

5

Great service as ever.

23 May 2021

sales

5

Totally happy

11 May 2021

sales

5

I only attended the mini centre for drivers, the rest was done via telephone/email which was very convenient for me.

10 May 2021

sales

5

Our sales girl was very good

10 May 2021

service

5

Very easy to arrange an appointment Staff very friendly and efficient Mini picked up from my home address and returned

03 May 2021

sales

5

No issues whatsoever , car was beautifully presented

02 May 2021

service

5

Good deal.

02 May 2021

service

5

Very good service manager.

28 April 2021

sales

5

Charlotte was very helpful at a time when buying a car was very different to the norm. She took us through the process well virtually and kept in regular communication about the progress of the car. I also received my car quicker than anticipated

25 April 2021

sales

5

Helpful, product knowledge, friendly,responsive.

23 April 2021

sales

4.5

Can't complain.

21 April 2021

service

4

Work done satisfactorily

17 April 2021

sales

5

All down to Christian

13 April 2021

service

5

I have had 2 minis on my motability I am always looked after and as a disabled person they respect you which means a lot great customer service over al departments I have used

11 April 2021

sales

5

All easy. Regular phone calls to keep me updated.

10 April 2021

sales

5

Everything went very smoothly. Staff were knowledgeable, enthusiastic, and keen to be helpful.

10 April 2021

sales

5

The sales team ensured the purchase of my mini was a very enjoyable experience. From initial contact, to driving away in my new mini, each step was hassle free . Christian, Ellie and Charlotte made this an enjoyable experience.

10 April 2021

sales

5

Can't fault it.

09 April 2021

service

5

Good customer service

09 April 2021

sales

4.5

Was kept up to date at each stage of the process and given updates weekly

02 April 2021

sales

5

The salesman listened to me and kept me informed of the process on a regular basis. Delivery day was made special ..thankyou

01 April 2021

service

5

Ease of booking/ great service/ overall very happy

01 April 2021

sales

5

Natalee took us, my wife and I , in hand and made the whole experience a pleasure ,and kept us up to date at every step.. My Mini is a Motorbility car for three years and satifies all my reqirements, makes Driving a pleasure. Thanks to all at Mini...

01 April 2021

service

5

the staff were very courteous and I would like to Thank them

29 March 2021

service

5

My video was very informative and I felt My mini had been checked to a high standard

28 March 2021

sales

5

In spite of the pandemic I was still able to work through the fine details of my new car, including the optional extras, on line at home without any problems.

26 March 2021

service

5

Despite suffering a breakdown, the service provided by Vertu Mini Durham was outstanding. The work by the engineers was first class and the service provided by Andrea in Service Reception was similarly OUTSTANDING!!

24 March 2021

service

4

Would have put completely satisfied but no valet done on car - only washed

23 March 2021

sales

5

Professional and personable throughout. I understand the experience has changed dramatically due to Covid and I was very wary at first however the process was seamless and Natalie was honest and reassuring throughout.

23 March 2021

sales

5

Excellent

21 March 2021

service

5

no problems

21 March 2021

service

5

will always use mini durham when buying a car

20 March 2021

service

5

As above

20 March 2021

sales

5

Same as above, brilliant and very friendly.

20 March 2021

sales

5

Good customer service