It has been a pleasurably experience from entering the showroom for the first time to collecting our new car. A minor issue discovered within a day of collection was resolved very quickly.

Job was done quickly and efficiently with no hidden costs.

Did what I wanted in the time said and under budget

Natalee one of your sales team from Mini Durham was amazing really looked after me and made me feel comfortable kept me up to date every week really went the extra mile for me extremely happy with the whole experience Mini provide Thank you

sales staff in particular charlotte very helpful and kept me informed of delivery issues

Natalee made everything go very smoothly

Salesperson was so helpful and knowledgeable and made the whole experience so stress free

Natalee has been very helpful and had kept me up to date at all times

Natalee went through everything with me, showed me around the car and set everything up, took the time to answer any questions I had, I got to unveil my car with the cloth, that was a great touch. Overall I'm so happy with my experience

Easy to make date and get courtesy car

Loved the big reveal on pick up day with Natalee

The staff were very helpful and my car was ready at the time agreed

Loan car provided - video sent- vehicle Ready at a time we requested. Communication excellent

Collection & delivery was prompt. Vehicle health check was thorough & the query regarding the air conditioning was dealt with fairly & efficiently. Car was returned in a good state after valeting.

Always felt welcome friendly atmosphere.

Sales lady very helpfull

Adam Gregory was very helpful and responsive

Was kept up to date throughout the process

Passed my car!

Service time is so quick

Always easy to contact via phone or email with a positive professional attitude

Natalie was very helpfull to decide which model to chose

Service was quick

Perfect timing.

They were very helpful and I was kept updated

Experienced sales personnel taking me through every step with no pressure

Kept informed and able to drop off and pick up when I could.. also complimentary wash and services provided and taken.

Trust the team at this dealership implicitly. If my Mini is the problem, they are the solution!

I have been buying my cars through Cooper Mini (now Vertu Mini) in Durham for the last 11 years. I have always been absolutely delighted with the service I have received. Staff members are always friendly, helpful and professional.

Allowed time to discuss and make decisions without pressure Good at responding to email queries

No issues, happy with service

V good reliable

Kept up to date about progress of order. All questions answered promptly.

There was one issue with the car but this was sorted swiftly and professionally by the staff at mini and still arranged a great delivery of the car.

All good.

An excellent Mini garage.

I have always found the service staff to be friendly, helpful, professional and accommodating

Service completed efficiently

Nothing was a bother to the staff who looked after me.

You are always told in advance what is needed

Quick and friendly,

Kept up to date with service details

Great service no hassle

Work carried out efficiently

I was informed all the way through the process of what to expect. I felt Natelee was super friendly & made the purchase very easy. She was super reliable, and easy to contact. We had delays on oue to microchip shortages & this was dealt with well.

The showroom is a very comfortable place to wait - warm, modern. The staff were very welcoming and well informed. They kept me updated on the progress of my car and I was sent a video of the servicing.

Once again excellent service, Natalee talked us through everything

Easy to book, friendly and efficient staff, quick turnaround.

Timeline was outlined. Natalee kept me up to date. I never felt pressured but given all the necessary information.

Mechanic took time to explain the problem and why. Alongside excellent customer service from front desk. Issue resolved quickly.