the staff were very courteous and I would like to Thank them

Despite suffering a breakdown, the service provided by Vertu Mini Durham was outstanding. The work by the engineers was first class and the service provided by Andrea in Service Reception was similarly OUTSTANDING!!

Would have put completely satisfied but no valet done on car - only washed

Professional and personable throughout. I understand the experience has changed dramatically due to Covid and I was very wary at first however the process was seamless and Natalie was honest and reassuring throughout.

no problems

Excellent

As above

will always use mini durham when buying a car

Same as above, brilliant and very friendly.

Good customer service

Having bought countless minis over the years I have to say the total experience from Durham mini ticked all the boxes , many thanks

Listened to my concerns about my mini, rectified the problem, polite, timely service

Excellent

Great customer service - not pushy at all.

Stefan and Ellie absolutely outstanding kept in touch allowing me time to think and time to make the decision to buy a new mini

Excellent organistion and communication especially from Andrea

Andrea in mini service is excellent, timings were good, clear information provided re the service

very professional

Everything just as it should be - no hiccups

Easy to book, easy to drop car off and collect. They were open about time car might be ready and rang me to let me know when it was.

Given current Covid concerns, I was very satisfied with the measures in place at the garage to minimise contact/ keep things clean.

Everything was done as I asked and MINI kept in contact with me throughout the day.

It was so easy to arrange!......they collected the car at my home and brought it back afterwards! I got a video report of the checks done and they advised of work which needs to be carried out over the next few months!

Again we felt Christian and the team at Vertu Mini Durham were fantastic and so helpful

I received regular updates whilst my car was being checked, car cleaned inside and out and delivered to my home. Amazing experience.

All good however I think the courtesy car xs is expensive @ £20

Friendly and knowledgeable staff

Everything was demonstrated very well. Very safe.

.

Very happy with the service given

Everything explained simply. Car was dealt with professionally.

Charlotte and Ellie went above and beyond. Always kept me updated, were really honest and even arranged a courtesy car until my new one arrived.

Everything was great but delivery date did change a few times

Brilliant customer service Quick and easy to book Fab payment plans

Andrea at DURHAM always helped me

Staff were extremely helpful and accommodating

Issue resolved in a timely and professional manner.

Friendly efficient staff

No fuss kept me informed

Efficient service & very helpful, however I did wait 3 days for car to be repaired. I do acknowledge they dropped my car off at home & im very grateful.

Everybody friendly. Very efficient. Well organised to cope with the current pandemic problem which gives the customer confidence.

Everything was done in a satisfactory time frame.

They never try to pressure you into doing extra work if not needed immediate attention.

Easy to arrange. Everything done to time.

Was a quick check and peace of mind was achieved

Lovely lady on the desk.

Communication was good

All completed as promised and on new years eve as well

as above. Needed new rear brake pads, they appraised me of this, informed me of the cost and asked if I wanted them to replace them while I was there. The told me how much longer it would take. I agreed and it was sorted as they said.