Excellent service as expected

Didn't feel pressured by sales lady

Friendly staff, service carried out within allotted time

Andrea is always very helpful

The service representative went above and beyond to ensure that I was fully aware of what had happened when my mini was at another dealership. She was friendly and transparent which made a refreshing change . Definitely great customer service.

Good service

Car service and warranty claim completed promptly with zero quibble. Resolution of warranty issue in particular was exemplary customer service.

professional service, friendly service

Friendly and efficient people who are genuinely interested and love Minis

Thorough examination and good delivery and collection service.

Great service as ever.

Totally happy

I only attended the mini centre for drivers, the rest was done via telephone/email which was very convenient for me.

Our sales girl was very good

Very easy to arrange an appointment Staff very friendly and efficient Mini picked up from my home address and returned

No issues whatsoever , car was beautifully presented

Good deal.

Very good service manager.

Charlotte was very helpful at a time when buying a car was very different to the norm. She took us through the process well virtually and kept in regular communication about the progress of the car. I also received my car quicker than anticipated

Helpful, product knowledge, friendly,responsive.

Can't complain.

Work done satisfactorily

All down to Christian

I have had 2 minis on my motability I am always looked after and as a disabled person they respect you which means a lot great customer service over al departments I have used

All easy. Regular phone calls to keep me updated.

Everything went very smoothly. Staff were knowledgeable, enthusiastic, and keen to be helpful.

The sales team ensured the purchase of my mini was a very enjoyable experience. From initial contact, to driving away in my new mini, each step was hassle free . Christian, Ellie and Charlotte made this an enjoyable experience.

Can't fault it.

Good customer service

Was kept up to date at each stage of the process and given updates weekly

The salesman listened to me and kept me informed of the process on a regular basis. Delivery day was made special ..thankyou

Ease of booking/ great service/ overall very happy

Natalee took us, my wife and I , in hand and made the whole experience a pleasure ,and kept us up to date at every step.. My Mini is a Motorbility car for three years and satifies all my reqirements, makes Driving a pleasure. Thanks to all at Mini...

the staff were very courteous and I would like to Thank them

My video was very informative and I felt My mini had been checked to a high standard

In spite of the pandemic I was still able to work through the fine details of my new car, including the optional extras, on line at home without any problems.

Despite suffering a breakdown, the service provided by Vertu Mini Durham was outstanding. The work by the engineers was first class and the service provided by Andrea in Service Reception was similarly OUTSTANDING!!

Would have put completely satisfied but no valet done on car - only washed

Professional and personable throughout. I understand the experience has changed dramatically due to Covid and I was very wary at first however the process was seamless and Natalie was honest and reassuring throughout.

Excellent

no problems

will always use mini durham when buying a car

As above

Same as above, brilliant and very friendly.

Good customer service